Effective Date: October 16, 2024
Free Shipping
At PlushiesPlush.com, we’re happy to offer free shipping on all orders, regardless of the order value or destination.
Order Processing
We process orders within 1-2 business days after receiving payment. During peak seasons or promotional periods, processing may take up to 3 business days.
Delivery Timeframes
After your order is processed and shipped, you can expect delivery within 5-7 business days for addresses within the continental United States. Deliveries to Alaska, Hawaii, and U.S. territories may take 7-10 business days.
International Shipping
We ship to most countries worldwide. While shipping is free, delivery times for international orders may vary depending on the destination. Customers are responsible for any customs fees, import taxes, or duties that may apply.
Tracking Your Order
Once your order ships, we’ll send you a confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s website.
Delivery Issues
If your package is marked as delivered but you haven’t received it, please check with your local post office and neighbors. If you still can’t locate your package, contact our customer service team within 48 hours of the scheduled delivery date.
Shipping Restrictions
Some oversized plush toys may have special shipping requirements. These will be clearly indicated on the product page. Rest assured, even for these items, shipping remains free.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team. We’ll work with you to resolve the issue promptly.
Questions?
If you have any questions or concerns about our accepted payment methods, feel free to contact our customer support team at support@plushiesplush.com.