Refund and Returns Policy

Effective Date: October 16, 2024

Thank you for shopping at PlushiesPlush.com. We are committed to providing you with high-quality plush toys and exceptional service. However, we understand that sometimes, you may need to return a product or request a refund. Please review our policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return if:

• The plush toy you received is damaged, defective, or does not match your order.
• The quantity of plush toys received is incorrect.
• The plush toy has reached or exceeded its expiration date upon delivery (for limited-edition or collectible items).

2. Time Frame for Returns

To ensure a smooth return process, please initiate your return request within 14 days of receiving your plush toy. Requests made after this period may not be accepted.

3. Return Process

To start a return, please follow these steps:

• Contact our customer support team at support@plushiesplush.com within the specified timeframe.
• Provide your order number and details about the issue with your plush toy.
• Our support team will guide you through the return process and provide instructions for returning the plush toy.

4. Return Shipping

If the return is due to an error on our part (damaged, defective, or incorrect plush toy), we will provide you with a prepaid return shipping label.

5. Condition of Returned Plush Toys

To be eligible for a return, the plush toy must be in its original condition and packaging, including all tags and accessories. We reserve the right to reject returns that do not meet these criteria.

6. Refunds

6.1 Eligibility for Refunds

You may be eligible for a refund if:

• Your return request is approved, and the plush toy is returned in acceptable condition.
• The plush toy you ordered is out of stock, and a replacement is not available.

6.2 Refund Process

Once we receive and inspect the returned plush toy, we will process your refund within 7 days. Refunds will be issued using the original payment method.

7. Non-Refundable Items

Please note that the following items are non-refundable:

• Gift cards and digital products.
• Personalized plush toys or custom orders.
• Perishable or time-sensitive items (limited-edition plush toys with expiration dates).

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at support@plushiesplush.com.